Content & Customer Strategy Specialist – Remote

Join the team

We're looking for strong, self-motivated individuals who would be a good fit for our team. Is that you?

Hi there!

We are looking for an experienced content writer with a gift for documenting the customer experience and generating tailored copy that drives results. The Content & Customer Strategy Specialist will be instrumental in building strategies, writing content in various formats, and working across all channels to ensure one seamless story is delivered.

You have 3-5 years of experience (Preferably Agency-Side) developing flawless content and customer strategies across multiple industries.

About Enilon:

Enilon is a work-from-anywhere digital marketing agency headquartered in Fort Worth, TX and founded in 2005. We take our work seriously and partner with our clients to deliver data-driven, consumer-focused digital programs.

About You:

What motivates you:

  • You’re a problem solver at heart and like to turn complicated ideas into simple stories
  • You know how to pull insights from data and communicate those insights clearly
  • You love finding the perfect tone and voice that will bring customers to movement
  • You’re committed to being an excellent teammate
  • You love to work with cross-discipline marketing and stakeholder teams to drive planning, customer-focused marketing mix, and deliver world-class programs

About the position expectations:
Content 75% Focus

  • Develop creative and compelling content that supports the client’s business goals
  • Create content specifically driven toward targeted objectives; i.e., increasing brand
  • awareness, search visibility, promotion, and lead nurturing
  • Strong concept development and exceptional writing and communication skills
  • Organize and oversee projects from concept to completion
  • Understand digital content strategy and content marketing and its copy requirements
  • Full knowledge of SEO best practices, keyword research, and development
  • Ability to develop and write content outlines, research relevant topics and organize
  • Ability to understand and digest data, and use insights to create personalized content
  • Create effective content (short, long, and medium form) including website copy, Emails, resource guides, whitepapers, blog posts, articles, video scripts, storyboards, and digital ads
  • May assist in presenting work and ideas clearly to internal teams and potentially clients
  • Turn complex topics into simple, easy-to-understand content
  • The ability to adapt writing to different tones and styles
  • Ad copy for Pay-Per-Click experience also a plus

Consumer Strategy 25% Focus

  • Creating Buyer Personas
  • Customer Journey Mapping
  • Competitive Landscape Analysis
  • Content Consumption Pattern Recognition
  • Content Gap Analysis
  • Retention Strategies
  • Performing detailed audits/research into our client, industry, and competitors
  • Evolving and Optimizing ideas to align with brand goals, objectives, and consumer needs
  • Identifying and developing solutions for the client’s brand objectives based on consumer research, insights, and data
  • Structuring and presenting recommendations to clients
  • Participating in new business activity by providing research/intel on companies and markets

Your experience:

  • BA/BS degree or equivalent working experience in Marketing, Advertising, business, or related field
  • 3-5 years of Marketing Strategy/Content experience
  • Ability to write content for multiple audiences
  • Detail-oriented and an excellent problem-solver. Can multi-task and juggle many simultaneous priorities
  • Experience within various marketing specialties or consulting for digital marketing services
  • Mastery of basic marketing principles such as target segmentation, category value proposition, and brand strategy
  • Strong communication skills and presentation skills
  • The ability to work and thrive in a fast-paced, rapidly changing work environment
  • Experience working with executives and other senior-level leaders, including media members and creative team
  • Experience working in collaboration with account and project managers
  • Strong interpersonal, written, and verbal communication skills
  • Ability to maintain a positive, professional demeanor at all times
  • Strong attention to detail
  • Ability to work autonomously in a remote working environment
  • You must have a reliable home-office or remote working space available for focused

Benefits and Culture:

  • Work from anywhere in the U.S.
  • Competitive pay
  • Excellent Health Benefits. Benefits start the first day of the month after the hire date
  • Matching 401k up to 4%
  • 10 Paid holidays per year
  • Unlimited PTO
  • Daily dedicated “do not disturb” time for everyone
  • Strong Life/Work balance philosophy

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