Our Digital Transformation Plan Is MADE FOR FUTURE FOCUSED BRANDS.
You’re likely here because “retreat and wait” is not an option for your business. Because you plan to use this time to refocus, evolve and become the next version of your business.
Our Digital Transformation Plan assesses the current experience your customer has with your brand. From retail to B2B to healthcare, every industry and company is faced with these choices and opportunities.
We believe the businesses that are prepared and ready will be the ones that catapult ahead and thrive. See the three steps we take to help our clients every day, and let us know if it sounds like something you want to discuss.
The Process
Our Digital Transformation Plan has a 3 step Process
Step 1: Customer Strategy
Customer strategy drives everything we do, we believe it’s critical to understand and optimize every touch-point with your brand. Your customer has forever changed and it’s critical to understand how so you know how to evolve. We have several tools and frameworks that help us create data driven customer strategy.
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- Customer Journey Mapping
- Data Driven Personas
- Stakeholder Discovery Session
Step 2: Business Assessment
Working with key leadership we’ll develop a plan that works for your business.
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- Review the systems, data points and communication channels that currently exist and where there needs to be changes
- Map what can be streamlined, automated or personalized
- Create measurement and monitoring plan to capture important insights and understand business impact
Step 3: Action Plan
This plan will include the key steps to take to transform your customer experience.
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- Clear vision
- List of what is needed to support it
- Your 30 day, 60 day, 90 day, 3-12 month and 2-year plan
Digital Transformation Plan Services
- Customer Journey Mapping
- Data Driven Personas
- Stakeholder Discovery Session
- Business Assessment
- Action Plan
